Help with SkyBell Installation

This forum is for sharing your experiences and solutions with installing your SkyBell. Please be aware that not all comments or suggestions are from SkyBell or are SkyBell approved. If you specifically need to contact a SkyBell Customer Care Specialist please click on “Contact Support.”

SkyBell is incompatible with digital doorbells, please see this link for details and solutions: http://service.skybell.com/knowledgebase/articles/322872-is-my-doorbell-digital-how-can-i-tell

Trouble shooting checklist: http://www.skybell.com/support/quick-solutions/

Please remember when working with electricity to follow all safety precautions.

Tips/Helps with SkyBell installation

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  1. Screenshot when the doorbell has rung

    Screenshot sent to sync'd phones - if i didn't answer the door, then I can also see who it was.

    Also if someone else in the household has answered, I am curious who it was.

    1 vote
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    • Doorbell Log

      Log (last 10) dates & times doorbell was pressed, useful for when on holiday/out of internet area.

      1 vote
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      • 1 vote
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        • Skybell in Australia and no power

          Im from Australia, and today FAILED miserably to get my very long awaited skybell device installed. I had a brand new 12volt transformer installed today by an electrician, and no power seems to go to skybell, however when you plug in the regular door bell, it works...SKYBELL PEOPLE please help. I do not see a red light, i dont not see a green light, all i see is a lot of complaints from people.

          3 votes
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          • 2 major design issues - camera angel view and cheap housing

            Doorbot camera has 123.1°, Skybell only 70°

            If Skybell 2.0 will have those fixes I'll buy again, as for now - return

            1 vote
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              1 comment  ·  Admin →
            • Disable skybell Ring Sound

              How can i disable the sound by pressing the switch at skybell? By activating the do Not disturb Option only the door bell is quiet.

              10 votes
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              • Ethernet port

                You need to have Ethernet port beside WiFi. WiFi is not reliable especially when the unit is on the outside. Many manufactures have failed because not listen to your customers. I'm about to return mine
                becuase WIFI is weak.

                1 vote
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                • Help with Installation nothing works

                  Nothing works. I have had an Electrician/Network Technician. I have bought a new transformer (12 to 40w), the voltage to the bell from the transformer to the bell is 19.8 but the transformer put out a return to the bell 6.4v what is wrong and what is going on??? Help. This is the second bell and it does not work.

                  3 votes
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                  • Installed Sybell. Doorbell extenders will not stop chiming

                    Hi everyone, I've installed the Skybell but the doorbell extenders will not stop chiming. I've unplugged them all and hoping that once skybell is charged up it will stop. Does anyone have any experience with this?

                    4 votes
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                    • Consider the Sun when you install.

                      Consider the Sun when you install. My house faces due west but there is a garage just south and extending west from the door. When I installed the SkyBell, it worked fine but I had a backlit picture in the afternoon which was an annoyance but not a big problem. This week, the sun moved north enough to hit the SkyBell for about an hour before sunset. This triggered the motion sensor and of course there was no picture available with the sun shining straight into the lens. I moved the SkyBell to the north facing wall next to the…

                      1 vote
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                        1 comment  ·  Admin →
                      • Order #: 109-3141962-1769842 buy this at Amazon in dec. 2013 was on back order for over two month. I got this skybell Jan. 28 did not put u

                        Order #: 109-3141962-1769842 buy this at Amazon in dec. 2013 was on back order for over two month.
                        I got this skybell Jan. 28 did not put up to today March 27 my election put it together and the unit light did not come on. Can you help me and door bell button did not work. It look like I got a used one. My email address is raydaigle62@gmail.com. I saw your unit and like it. But it does not work.

                        1 vote
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                        • Connected Skybell and synched fine

                          Connected and synched my Skybell yesterday - everything worked fine. Today - no power. I reconnected my old doorbell button and it worked fine. Help!

                          1 vote
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                            1 comment  ·  Admin →
                          • After connecting Skybell, my doorbell does not ring

                            I tried installing it last night and I do get a red light. But when I press the button I only hear the skybell chime and not my indoor chime. I tried reconnecting wires and switching each of the wires in the connection. What am I doing wrong. It is a new doorbell, installed 5 years ago when house was first built.

                            9 votes
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                            • The App should remember settings

                              The App should remember settings for it's Own ID and the wifi password so we don't have to cut and paste repeatedly... Trying to sync and repeated attempts to get it to work. There could be a "Clear Settings" button to start a new sequence.

                              1 vote
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                                1 comment  ·  Admin →
                              • Trying to connect Skybell to an electronic door bell? Use a small relay at the doorbell to translate the switch signal.

                                Skybell pulls current, so it may not be suitable to put in series with an electronic Door Chime. my suggestion, run DC (or AC) to both the door chime and skybell, at the door chime, install small relay to switch when SkyBell responds. EG 12V relay with 10Ohm across it's coil. When Skybell button pressed, relay should active, contacts used the to switch the door chime. I'll try it later and let you know how I get on.
                                If Door Chime needs AC, small rectifier and capacitor could be used to supply DC power to Skybell....

                                21 votes
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                                • I cannot hear my normal doorbell chime.

                                  When I directly connect my doorbell wires (when the electric circuit is closed), the chime does a "ding", wenn I disconnect them (when the electric circuit is open) it does a "dong".

                                  The thing is: The same thing does happen, when I connect the two wires of the Skybell in between. When I connect them, the doorbell does a “ding” and does a “dong”, when I disconnect the Skybell.

                                  But when I push the button of the Skybell, nothing happens.

                                  So, the Skybell seems to close the electric circuit completely. Is that normal? How can I get the normal doorbell…

                                  3 votes
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                                  • 12V 1.5A Europe

                                    Hi Skybell Team.

                                    I got 12V 1.5A on my installation. Will this work? See:

                                    http://www.directupload.net/file/d/3554/gv4w83ze_jpg.htm

                                    11 votes
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                                    • Battery setup option instead of wired!

                                      You should have a same sized unit that can be placed back to back with the skyBell to hold battery's so it can be installed on a door where a peephole normally is as I don't have a wired bell and my wireless doorbell sits center of my door.. I can't install my skyBell at all at the moment because of this!

                                      7 votes
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                                        1 comment  ·  Admin →
                                      • Can I connect SkyBell to a home PBX (Panasonic) doorbell?

                                        Can I connect SkyBell to a home PBX (Panasonic) doorbell?

                                        1 vote
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                                          1 comment  ·  Admin →
                                        • Can you please boost the gain on the SkyBell internal mic?

                                          The person at the door almost has to shout or else I have to turn the volume way up on the phone.

                                          9 votes
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                                            1 comment  ·  Admin →
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